Employment Opportunities

 

 

 

 

 

 

                        

 

Apprentice Heavy Equipment Technicians 

All locations are currently hiring Apprentice Heavy Equipment Technicians.

What we offer:
 

• Competitive wage and premiums
• Bonus program to earn paid days off
• Affordable benefits package that includes chiro/physio/massage, prescription medication and dental coverage
• Company Match RRSP program
• Flexible Tool and Safety Allowance
• Best in class vacation program
• Apprentince incentive programs
• Comprehensive OEM level training program
• Opportunity for advancement in a strong dealership network

What is the Job?

Duties & Responsibilities:
 

• Performing quality repairs & preventative maintenance services on heavy/medium trucks, trailers and school buses
• Ensure repairs are carried out according to manufacturer’s procedures and in safe and responsible manner within the designated timeframe
• Interpreting work orders and technical instruction
• Follow service processes and repair procedures
• Comply with warranty procedures during repairs and warranty materials on completion of repairs
• Ensure service documentation is completed as per instructions.
• Participate in any technical training or development training that is made available
• Performing shop clean up and any other required tasks
• Maintain personal tooling
• Become familiar with and comply with the company’s safety manual and report any unsafe practices to a supervisor or manager

The heavy equipment technician is required to perform skilled repairs and maintenance on heavy & medium trucks by trouble shooting major and minors mechanic problems and repairing/adjusting all necessary mechanical components to correctly complete the repair. Heavy-duty technicians are a vital part of our service team by providing our customers quality repairs in a timely manner to help get them back on the road.

What you need:
 

• Registered Apprentice Heavy Equipment Technicians - (Truck & Transport or Heavy Equipment).
• Experience repairing medium/heavy duty truck is required. Experience in a dealership environment is an asset.
• High degree of product and technical knowledge with a well-rounded understanding of on-highway transport vehicles.
• Excellent time management skills with the ability to multi-task to ensure repairs are completed within the required time frame.
• Strong problem solving and mechanical skills
• Organized and self- motivated with good communication skills both written and verbal
• Customer focused with a strong work ethic to produce quality work in a timely manner to meet the needs of our customers
• A good understanding of warranty requirements and processes
• Ability to perform physically demanding work and lift up to 75 lbs frequently
• Valid class 5 driver’s license is required (eventually required to obtain a class 3 license, company training is provided)

 

Parts Customer Service Representative 

We are currently hiring a full time parts Customer Service Representative (CSR).
 
Shift schedule is Monday- Friday day shift.
 
What is the Job?
 
Reporting to the Parts Manager, the Customer Service Representative (CSR) will drive a Company provided vehicle to deliver our parts products to customers in an assigned territory.  
 
The CSR will assist the Senior Outside Parts Sales Consultants by providing their customers with exceptional delivery service to help support, develop and maintain customer relationships in their territory.
 
This is role is a steppingstone into an apprenticeship as a Parts Technician, Heavy- Duty Mechanic or Outside Parts Sales. It is an excellent training opportunity to learn our products and processes to grow and develop a career with our business.
 
 
What we offer:
 

• Competitive wage with commission and bonus program
• Affordable benefits package that includes chiro/physio/massage, prescription medication and dental coverage
• Company Match RRSP program
• Flexible Safety Allowance
• Best in class vacation program
• Monday to Friday day shift
• Company provided vehicle and cell phone
• Product training
• Opportunity for advancement

 
Duties & Responsibilities:
 

• Safe and responsible driving of a Company vehicle
• Perform daily delivery requests throughout their designated territory within the required time frame
• Efficiently and accurately taking orders and delivering orders
• Efficiently and accurately loading/unloading of parts deliveries
• Secure loads in a safe and proper manner
• Provide exceptional customer service through efficient/accurate deliveries and helpful customer communication
• Participate in applicable product training
• Positively representing the Company in the community and customer’s place of business
• Performs the role in a professional manner that aligns with the Company’s’ values
• Perform additional duties as required.

 
What you need:  
 

• Valid class 5 license with clean current drivers’ abstract is required  
• Previous customer service experience is required
• Previous experience in a restaurant or retail role is an asset
• Ability to lift up to 50 lbs frequently
• Ability to perform physically demanding work in a variety of weather conditions
• Customer focused
• Good communication skills both written and verbal

 
 

Service Writer

We are currently hiring a full time Service Writer.  
 
What we offer:
 

• Competitive salary with bonus program
• Affordable benefits package that includes chiro/physio/massage, prescription medication and dental coverage
• Company Match RRSP program
• Flexible Safety Allowance
• Best in class vacation program
• Comprehensive OEM level training program
• Opportunity for advancement in a strong dealership network

 
What is the Job?
 
The Service Writer is the service customers first point of contact with the dealership. The Service Writer’s primary responsibility is scheduling customers repairs, ensuring proper & timely communication throughout the repair and finalizing the repair order at job completion. 
 
The Service Writer works closely with the Service Team Lead and Service Manager to ensure customer satisfaction through communication and successful management of the repair.
 
Duties and Responsibilities:
 

• Provide prompt, courteous and accurate service to customers
• Book service appointments
• Open and close work orders within the required time frame
• Handle incoming phone calls in a professional manner
• Deal with customer issues, requests, questions and complaints in a timely manner
• Work closely with the Service Manager and Service Team Leads for smooth operations of the shop as per Company processes and guidelines
• Accurately record customers’ truck problems and repair requests
• Keep customers updated regularly regarding ongoing repairs
• Gain knowledge of warranty policies & practices
• Participate in any technical or development training that is made available
• Perform other duties as required by the Service Manager
• Perform the role in a professional manner that aligns with the Company’s’ values and ideals

What you need: 
 

• Previous Service Writer or Service Appointment Coordinator experience is required
• Excellent customer service skills
• Strong written and verbal communication skills
• Excellent computer skills
• Organized and a motivated team player
• Able to multi-task and prioritize your work
• Able to work a variety of shifts, including evenings
• Previous CDK/ADP experience is an asset

 

 

 
 
 

 

   

Mobile Truck Repair Technician

We are currently hiring Heavy-Duty Technicians for our Mobile Truck Repair division.

What is the Job?

This is an excellent opportunity for an experienced Heavy- Duty Truck Technician to work independently.

You will be responsible for providing prompt quality and professional diagnostic repair and maintenance services to our off-site customers on an on-going and regular basis for heavy/medium trucks, trailers, forklifts and other heavy equipment.

Where is the Job?

This position is based out of one of our dealerships located in Langley, BC and serves customers in Vancouver and the surrounding areas.

What we offer:
 

• Earning potential of $125,000- $250,000 annually
• Independence, but still have access to a constant source of business
• OEM dealership level training
• Access to electronic tools and technical support
• Opportunity to work onsite at a customer location
• Mobile truck owner/operator program available
• Multiple locations across Western Canada

What you need:
 

• Qualified Heavy-Duty Technician – Red Seal Journeyman Truck & Transport Technician certificate
• Valid Class 3 driver’s license
• Self-motivated with a desire to work independently
• Customer orientated
• Good communication skills both written and verbal
• Previous experience with Cummins Engines is an asset
• CVI license is an asset

Truck Sales Consultant

We are currently hiring full-time Truck Sales Consultants .

What is the job?

The Sales Consultants primary role is to sell and promote our products and services to new and existing customers. They are responsible for identifying new sales opportunities, conducting sales calls and customers visits within their assigned territory to help fulfill the customers transportation needs and achieve their own annual sales volume targets. The Sales Consultant is a vital member of the sales team, one who has a direct impact on dealership profit and the development of our customer base

Duties & Responsibilities

• Proactively identify, purse and maintain a constant pipeline of existing and potential customers to ensure sales growth and profitability in your allocated territory
• Gain a thorough understanding of the customers business model and propose products and pricing to suit their needs
• Provide customers with prompt and accurate sales quotes
• Utilize inventory while collaborating with the sales team to meet projected sales targets
• Continuous customer service including customer follow up, problem identification and concern resolution.  
• Participate in ongoing learning of our products and services
• Accurate and timely maintenance of sales reports using the required procedures and software, such as CRM
• Maintain and develop positive customer sales relationships
• Professionally represent the Sales Department and the Company

 
What we offer:
 

• Commission program with excellent earning potential
• Benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance 
• Company contribution RRSP program
• Access to the latest products, OEM sales tools and training
• Opportunity to work with a trusted and valued product line
• Support and leadership from a strong dealership network 

What you need:
 

• Excellent communication skills and effective listening ability
• Strong negotiation skills with a passion for sales
• Strong problem solving and customer service skills
• Self-motivated and proactive with the ability to take initiative
• Previous sales experience in a heavy truck, or related industry, is required
• Excellent computers skills including Microsoft Word and Excel 
• Post-secondary education is an asset.
• A valid class 5 drivers’ license is required. Class 3 is an asset

 

Heavy Equipment Technicians

All locations are currently hiring Journeyman Heavy Equipment Technicians (Truck and Transport) : 

What we offer:
 

• Competitive wage and premiums
• Bonus program to earn paid days off
• Affordable benefits package that includes chiro/physio/massage, prescription medication and dental coverage
• Company Match RRSP program
• Flexible Tool and Safety Allowance
• Best in class vacation program
• Comprehensive OEM level training program
• Opportunity for advancement in a strong dealership network

What is the Job?

Duties & Responsibilities:
 

• Performing quality repairs & preventative maintenance services on heavy/medium trucks, trailers and school buses
• Ensure repairs are carried out according to manufacturer’s procedures and in safe and responsible manner within the designated timeframe
• Performing fault diagnosis and troubleshooting for mechanical & electrical failures
• Interpreting work orders and technical instruction
• Follow service processes and repair procedures
• Comply with warranty procedures during repairs and warranty materials on completion of repairs
• Ensure service documentation is completed as per instructions.
• Participate in any technical training or development training that is made available
• Performing shop clean up and any other required tasks
• Maintain personal tooling
• Become familiar with and comply with the company’s safety manual and report any unsafe practices to a supervisor or manager

The heavy equipment technician is required to perform skilled repairs and maintenance on heavy & medium trucks by trouble shooting major and minors mechanic problems, performing diagnostics and repairing/adjusting all necessary mechanical components to correctly complete the repair. Heavy-duty technicians are a vital part of our service team by providing our customers quality repairs in a timely manner to help get them back on the road.

What you need:
 

• Qualified Heavy Equipment Technicians – Red Seal Journeyman Truck & Transport Technician certificate is required. Registered 2nd or 3rd year apprentices may be considered depending on experience.
• Minimum of 3-5 years’ experience repairing medium/heavy duty truck is required. Experience in a dealership environment is an asset.
• High degree of product and technical knowledge with a well-rounded understanding of on-highway transport vehicles.
• Strong diagnostics skills
• Excellent time management skills with the ability to multi-task to ensure repairs are completed within the required time frame.
• Organized and self- motivated with good communication skills both written and verbal
• Customer focused with a strong work ethic to produce quality work in a timely manner to meet the needs of our customers
• A good understanding of warranty requirements and processes
• Ability to perform physically demanding work and lift up to 75 lbs frequently
• Valid class 5 driver’s license is required (eventually required to obtain a class 3 license, company training is provided)
• Diamond or Cummins certification, CVI and class 3 license is an asset

 

 

Parts Warehouse

We are currently hiring full time Parts Warehouse staff 

• Shipping/Receiving
• Order Picking
• Inventory   

 
What is the Job?
 
Reporting to the Parts Manager, the parts warehouse staff are responsible for accurately and efficiently pick and ship customers parts orders. They are to maintain an organized warehouse and work in collaboration with other members of the parts department to properly serve our customers.  
 
This is role is a steppingstone into an apprenticeship as a Parts Technician, Heavy- Duty Mechanic or outside Parts Sales. It is an excellent training opportunity to learn our products and processes to grow and develop a career with our business.
 
What we offer:
 

• Competitive wage and premiums
• Bonus program
• Affordable benefits package that includes chiro/physio/massage, prescription medication and dental coverage
• Company Match RRSP program
• Flexible Safety Allowance
• Best in class vacation program
• Comprehensive OEM level training program
• Opportunity for advancement in a strong dealership network 

 
Duties and Responsibilities:
 

• Pick and package parts orders for pick up or delivery within the required timeframes
• Load, unload, sort and move shipments by hand or using material handling equipment such as pallet jacks and forklifts
• Manage verification, acceptance, counting, and inputting into a computer system all incoming goods and their condition.
• Inputting daily inventory & stock orders into a computer system
• Performing inventory counts and data entry
• Report on progress of orders, inventory levels, and order fulfillment problems.
• Communicate with fellow staff, customers & couriers in a polite and professional manner 
• Provide superior customer service
• Ability to work well independently and with others
• Operate a forklift and pallet jack in a safe manner
• Maintain a clean and organized warehouse
• Adhere to all work safety rules & regulations
• Perform various administration, inventory and warehouse tasks as required

What you need:   
 

• Previous warehouse shipping/receiving or order picking experience is an asset
• Excellent customer service and communication skills
• Excellent computer skills, specifically with Microsoft excel  
• Organized with strong attention to detail and the ability to multi-task
• Ability to lift up-to 50lbs frequently
• Ability to operate a forklift (certification training provided)
• Ability to perform physically demanding work in a variety of weather conditions
• Ability to work a variety of shift schedules 
• Steel Toe Boots 

       

Parts Technician 

What we offer:

• Competitive wage plus bonus program
• Affordable benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance 
• Company Match RRSP program
• Flexible Safety Allowance
• Best in class vacation program
• Comprehensive OEM level training program
• Opportunity for advancement

What is the Job?

The Parts Technician is responsible for accurately and efficiently sourcing and selling parts to customers either over the phone, in person or online.
 
We are willing to train! We evaluate all candidates for potential growth in our business. If you are currently in a customer service or warehousing role and aspire to pursue a Parts Sales position.... apply today!     

Roles & Responsibilities

• Quote and sell heavy truck, bus and trailer parts (all makes included) to our valued customers
• Provide prompt, courteous and accurate service to customers while making a sale, quoting, taking orders and/or checking availability
• Address customer inquiries in a timely manner
• Meet or exceed monthly parts sales expectations
• Provide quotes on parts to be used by the shop and sales department
• Assist other areas of the parts department as needed or assigned
• Perform inventory count annually or as required.
• Participate in any technical training or development training that is made available
• Performs the role in a professional manner that aligns with the Company’s’ values and ideals
• Ability to work well independently and with others
• Obtain forklift certification
• Follow all work safety rules & regulations

 
What You Need:
 

• Product knowledge and previous selling experience of either all makes, auto or heavy truck parts
• Excellent customer service skills
• Sales driven
• Organized & self-motivated
• Strong written and verbal communication skills
• Ability to lift up to 50 lbs occasionally and up to 20 lbs frequently
• Ability to work a variety of shifts 

 

Service Team Lead

What we offer:

• Competitive salary plus bonus program
• Affordable benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance 
• Company Match RRSP program
• Flexible Safety Allowance
• Best in class vacation program
• Comprehensive OEM level training program
• Support and leadership from a strong dealership network

• Opportunity for advancement

 
What is the Job?
 
The Service Team Lead is a leadership role responsible for supervising a team of service technicians to ensure quality work performed in a timely manner. The Service Team Lead’s primary responsibilities include technician work assignment, establishing repair estimates, customer communication and proper repair management to achieve customer satisfaction

Duties and Responsibilities:
 

• Supervise your own team of service technicians (6-8 employees) to perform quality work in a timely manner
• Assign and prioritize work to the correct service technician
• Communicate directly with customers to diagnosis the work required and translate this directly to the service technician assigned to perform the work
• Provide the customer with accurate repair estimates and keep the customers informed of the repair progress and any additional work required
• Ensure repairs are carried out according to manufacturer's procedures and in safe and responsible manner within the designated timeframe
• Interpreting work orders and technical manuals
• Assist in fault diagnosis and troubleshooting mechanical & electrical failures
• Comply with warranty procedures during repairs and warranty materials on completion of repairs.
• Testing and inspecting vehicles to ensure repairs are completed to manufacturers specifications and Government standards
• Ensure service documentation is completed as per instructions.
• Work with parts team to ensure the replacement parts are sourced for the repair in the most efficient way
• Supervise and train technicians and apprentices with their work
• Review completed work to ensure it meets the expected standards of quality
• Review all work orders when the work is completed and before the customer is contacted
• Ensure the department is clean and organized to maintain efficiency and meet required safety standards
• Follows the correct processes and procedures when performing the role
• Participates in any technical or development training that is made available
• Performs the role in a professional manner that aligns with the Company’s’ values and ideals

 
Who we are:
Diamond Truck Centres is apart of the Diamond/Harbour Group. We are an International Truck dealership network with locations in Alberta, BC and Saskatchewan. Our Service division provides our valued customers with trained experienced mechanics to perform quality repairs and maintenance in timely manner.

We are proud to offer our customers a variety of products and services, from trucks, trailers, forklifts, school buses and parts & service. With our vast dealership network and extensive product lines, we are a one-stop solution for our customers to keep their business moving.
 
What you need: 
 

• Qualified Heavy Truck Mechanic - Red Seal Journeyman Truck & Transport Technician certificate or equivalent is required. Non-ticketed may be considered depending on experience.

• Minimum of 3-5 years’ experience in the medium/heavy duty truck dealership atmosphere
• Previous experience in a service supervisory role (lead hand) is an asset
• Previous International and Cummins experience is an asset     
• High degree of product and technical knowledge
• A good understanding of OEM warranty requirements and processes
• Organized with strong leadership skills
• Strong commitment to the customer and ensuring quality workmanship with a superior service experience
• Excellent customer service skills with strong written and verbal communication skills
• Excellent computer skills; including Microsoft Word and Excel
• Previous CDK experience is an asset
• Class 3 is an asset